Frequently asked questions

Most orders ship the next business day. During peak periods, processing may take 1–2 business days. You’ll receive tracking by email after your order ships.

Yes. U.S. orders of $50 or more qualify for free shipping after discounts and before tax.

Orders under $50 ship via USPS Ground Advantage for $5.99. Priority Mail is available for $10.50. Priority Mail is $12.50 for Alaska, California, Hawaii, Idaho, Minnesota, Montana, North Dakota, Oregon, Puerto Rico, South Dakota, Washington and Wisconsin.

USPS Ground Advantage usually takes 4–6 business days after dispatch. Priority Mail usually takes 2–3 business days, or 3–4 business days for the locations covered by the $12.50 Priority rate. Carrier estimates are not guaranteed.

Yes. A tracking link is emailed after your order ships. Check your spam or promotions folder if it doesn’t appear in your inbox.

Check around your delivery area, with household members and in parcel lockers, then allow 24 hours because carriers sometimes scan packages early. If it is still missing, contact us within 48 hours of the delivery scan.

We currently ship within the United States only.

You may request a return within 14 days after receiving your order. Eligible items must be in the same condition received, unworn or unused, with tags and original packaging. You’ll also need the receipt or proof of purchase. Read the complete return policy before sending anything back.

Contact us within 14 days of delivery with your order number and the item you want to return. Wait for return instructions before mailing the item.

For a change-of-mind return, the customer pays return shipping. If we sent the wrong item or an item arrived damaged, we’ll provide a prepaid return label when a return is required.

After we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the credit. If more than 15 business days have passed since approval, please contact us.

The fastest way to get a different item is to request a return for the original item and place a separate order for the new one.

Custom or personalized products, sale items and gift cards cannot be returned. Contact us before ordering if you are unsure whether an item is eligible.

Contact us immediately with your order number and the correct address. If the order has not shipped, we’ll do our best to update it, but changes are not guaranteed once processing begins.

Contact us immediately with your order number. We’ll do our best to help before the order ships, but we cannot guarantee changes or cancellations after processing begins.

Please inspect your order when it arrives and contact us immediately if an item is damaged, missing or incorrect. Include your order number, a short description and clear photos when relevant so we can evaluate the issue quickly.

Use our contact page and include your order number when your question is order-related. That helps our small team find the details and respond efficiently.

Start with our 4mm–20mm bead size chart for a visual comparison, then check the product listing for exact bead dimensions and hole size before ordering.

Check the details on each product page. Bead dimensions, hole sizes and pack quantities vary by product, so the individual listing is the best source for exact specifications.

Acrylic beads are a colorful, lightweight choice for bracelets, jewelry, keychains, gifts and craft projects. Choose a style and size that matches your stringing material and design.

Letter beads are made for names, words, dates and personalized messages on bracelets, keychains, jewelry and handmade gifts.

Polymer clay beads work well for colorful bracelets, jewelry, keychains and themed craft projects. Review each listing for exact measurements and pack details.

Silicone beads can be used for keychains, beadable pens, accessories and craft projects. Check the product listing for exact size, hole dimensions and other product-specific details.