Return Policy
14-Day Easy Returns
We want you to love your beads. If something isn’t right, returns are simple within 14 days of delivery for most new, unopened items.
Eligibility
- Items must be unused, unopened, and in original packaging.
- Start your return within 14 days of delivery.
- Non-returnable: final-sale/clearance items, opened assortments/mystery mixes, digital downloads, and gift cards.
- Returns must be sent back with tracking.
How to Start a Return
- Have your order number ready.
- Contact us to request return instructions and the ship-to address.
- Ship the items back using a trackable service and keep the receipt.
Return postage: For change-of-mind returns, customers are responsible for return shipping. If we made a mistake or an item arrived damaged, we’ll provide a prepaid label.
Refunds
- Returns are inspected within 2–3 business days of receipt.
- Approved refunds are issued to your original payment method (your bank may take 3–5 business days to post).
- Original shipping is non-refundable, including paid upgrades (e.g., USPS Priority).
- If your order qualified for free shipping ($50+) and the return brings the kept subtotal below $50, we may deduct $5.99 to cover the original outbound shipping.
Exchanges
The fastest way to get the item you want is to place a new order and return the original for a refund.
Damaged or Incorrect Items
Please contact us within 48 hours of delivery with photos and your order number. We’ll fix it quickly with a replacement or refund.
Delivered but Not Received
If tracking shows Delivered but you can’t locate the package, follow the steps on our Shipping page and contact us within 48 hours.
Contact
Email: info@yourdiysupplies.com
For legal terms, see our Return and refund policy